Orders and processing

Order procedure

• How do I find my customer number?
• Can I buy gift cards from STRAUSS?

Workwearstores

• Are all items in stock at the workwear store?
• Where can I find all the important information about the STRAUSS workwearstores?

Payment process and invoice

• Change of Bank Details
• How do returns and exchanges work at STRAUSS?
• Our Bank Details & Purpose of Payment
• Payment Methods
• Invoice dispatch as PDF, XRechnung or ZUGFeRD
• How can I obtain copies of documents (invoices and credit notes) from STRAUSS?

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Shipping and delivery

• Does Strauss fulfill its Extended Producer Responsibility (EPR) obligations?
• What are the delivery charges at STRAUSS?
• What should I do if my delivery is incorrect?
• When will I receive my STRAUSS products?

Return shipment and exchange

• Information acc. to ElektroG about the disposal of electrical/electronic devices
• Are personalised items excluded from exchange?

e-Business

• Which interfaces does STRAUSS offer?
• OCI PunchOut
• Electronic catalog
• Processing orders via EDI
• Is a transfer via DATANORM or IDS possible?
• Which e-procurement purchasing portals does STRAUSS support?

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